Terms of Service

Version 1.1, last updated 19 September 2026. These terms apply from the date you first use Cargohold.

1. Who you are contracting with

Cargohold is operated by SteadyKeel, a sole trader established in the United Kingdom ("we", "us"). You can reach us at hello@steadykeel.co.uk, and our registered trading address is available on request and will be shown here in full [ADDRESS TO BE INSERTED — required by the Electronic Commerce (EC Directive) Regulations 2002]. By creating an account you agree to these terms.

2. Your account

• We sign you in with a link sent to your email address. Anyone with access to that mailbox can access your account — keep it secure.
• You are responsible for what happens under your account, including anyone you invite to a company.
• You must be at least 18 and using Cargohold for business purposes.

3. Free trial, pricing and payment

• Each company you create gets a 14-day free trial. No card is required to start.
• After the trial the price is £19 per month, per company, billed in advance through Stripe. We never see or store your card details. SteadyKeel is not VAT registered, so no VAT is charged.
• If a trial ends without a subscription, your account becomes read-only for new data: you cannot add new records until you subscribe. We do not delete your data for non-payment.
• Reading, exporting, correcting and deleting your data always work — subscribed or not. Only adding new data pauses. You must be able to meet your own obligations to the people in your records regardless of what you pay us.
• Subscriptions are rolling and monthly. You may cancel at any time from the billing page; access continues to the end of the paid period. We do not refund part-months unless required by law.
• We may change the price with at least 30 days' notice by email. A price change never applies to a period you have already paid for. If you do not want to pay the new price, cancel before it takes effect — you will never be charged a price you have not had 30 days to decline.

4. Your data belongs to you

• You keep all rights in the data you put into Cargohold. We claim no ownership of it.
• We use it only to provide the service to you, and to keep the service secure and working.
• You can export everything at any time, in CSV or JSON, whether or not you are subscribed.
• Where your data includes information about other people — your customers, your suppliers' staff — we act as your processor. Our obligations are set out in the Data Processing Agreement, which forms part of these terms.

5. What you may not do

• Use Cargohold to store data you have no right to hold, or for anything unlawful.
• Attempt to access another customer's data, or probe, scan or test the security of the service without our written permission.
• Attempt to manipulate the AI features into behaving outside their purpose, or use them as a general-purpose AI service. These attempts are blocked and logged.
• Resell or white-label the service without our agreement.
• Place unreasonable load on the service, including automated scraping or bulk requests outside normal use.

6. The AI features

The chat box, Assistant and bulk import use an AI provider (Anthropic) to convert what you type into stock and product actions. They propose actions; nothing is saved until you confirm it. AI output can be wrong — you are responsible for checking a proposal before applying it. What is sent, and what we log, is set out on the privacy page.

7. Availability

We aim to keep Cargohold available and take daily backups with a tested restore. We do not offer a guaranteed uptime level, and the service may be unavailable for maintenance, or because of a failure at a supplier we depend on. Cargohold is a record of your stock — it is not a substitute for your own accounting records or statutory books.

8. Ending the agreement

• You can stop at any time: cancel the subscription from the billing page, delete individual records or (if you have more than one) a company from within the app, or email hello@steadykeel.co.uk to close your account entirely — we action account closures within 5 working days.
• Deletion removes the data from the live service immediately. Encrypted backup copies age out within approximately 14 days, after which it is gone permanently.
• We may suspend or end an account that breaches these terms, or where we are required to by law. Except in serious cases, we will tell you first and give you a chance to export your data.
• If we discontinue Cargohold, we will give at least 60 days' notice so you can export.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because Cargohold is a low-cost tool rather than a managed service: we are not liable for lost profits, lost sales, or indirect or consequential loss. We are not liable for loss of data to the extent you could have avoided it by using the export feature — but this does not exclude our liability for data lost through our own failure to take the security and backup measures we describe.

Our total liability in any 12-month period is limited to the greater of £250 or the amount you paid us in that period.

Data protection is carved out of that cap. Our liability for a breach of the Data Processing Agreement, including any claim, fine or compensation you incur because of it, is limited to the greater of £5,000 or twelve months' fees.

You are responsible for keeping your own copies of anything you cannot afford to lose. The export feature exists for exactly that.

10. Changes to these terms

We may update these terms. For anything material we will email you at least 30 days beforehand. Continuing to use Cargohold after a change means you accept it. If you do not accept a change you may cancel before it takes effect, and we will refund any period you have paid for beyond that date.

11. General

• Severability — if any part of these terms is unenforceable, the rest continues to apply.
• Entire agreement — these terms, the Data Processing Agreement and the privacy page are the whole agreement between us.
• Notices — we contact you at your account email; contact us at hello@steadykeel.co.uk.
• Assignment — you may not transfer this agreement without our consent. We may transfer it if the business is sold, and will tell you beforehand.
• Force majeure — neither of us is liable for failures caused by events outside our reasonable control.
• Third parties — nobody other than you and us has rights under these terms (Contracts (Rights of Third Parties) Act 1999).

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.